Returns & Exchanges

At LOU Swim, we want you to feel confident and beautiful in your swimwear. If your purchase isn't quite right, we accept returns and exchanges on unworn items with original tags and hygiene liners intact within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your swimwear in its original packaging, ensuring all tags are attached and the hygiene seal has not been removed.

3

Ship It Back

Print the prepaid shipping label provided through our portal and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return for quality assurance, we will process your refund or ship out your new exchange within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing